ATF Interview UX test
This is a part of the interview process that was given to me by Above the Fold. I thought this was a brilliant way to vet potential employees. Part of the process was for me to ask questions of the team and dig into the problem before the actual interview.
An important nuance of the task, I was able to clarify, turns out that the user needs to make global changes to a given group of clients in the two minutes, not, as I initially thought, to make 2,300 individual changes. The fact that the user is considered a "Power User" and is not just trying to figure it out makes a big difference in UX design!
How I solved it...
I love this kind of test. This is why I love UX. There is a problem with the interface that makes it less than efficient for the user. The thing that takes the most time, currently, is narrowing down the search to the companies you want. The next problem is the number of steps it takes to make change the information.
So I decided to start with a set of radio buttons that handle the first level of filters. Then use a drop-down menu to narrow down the state. When a state is selected the list box is populated with the locations from that state. This gets further filtered as the user begins to type addresses. I love new interfaces that utilize auto-complete. That is such a time saver.
Once it is sufficiently narrowed, the user can select individual lines or groups of lines in the list using what have now become expected features - Shift clicking, Cmd/Ctl clicking, and Cmd/Ctl A (to select the whole list). I chose not to include check boxes, because highlighted items in a list is a very common way to show what has been selected and checkboxes clutter up the interface. Obviously if the client preferred, you could have checkboxes in the dropdown list for selecting items as well.
The form on the right is then populated with the current information and the user only needs to change the fields with new information.
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